After we transfer the package to the transport company and the shipment is ready, you will get a shipping confirmation letter with a tracking number and a link to the website where you can check the status of your parcel.

In terms of the legal guarantee of conformity, the consumer:

• will have two (2) years from delivery of the goods to take action
• may choose between repair or replacement of the goods, subject to the conditions regarding cost set out in article L. 211-9 of the French Consumer Code
• is exempt from providing proof of the lack of conformity of the goods for six (6) months following their delivery. This period will be extended to twenty-four (24) months as of 18 March 2016, except for second-hand goods.

You may request a refund of a completed payment anytime before your order is shipped and up to 14 days after the received shipment. To request a refund send us an email at support@piq.com. After the refund is processed, you will get money to your bank account during 5 business days.